Business Correspondence (TK)

Requesting Information

Dreamtime Movies Universal Ltd 54 Oxford Road, Skagnes SK3 4RG Tel: 0223 123 4567 Fax: 0223 765 4321 Email: info@dreamtimemovies.com.uk Date Lingua Services Galactic Ltd 69 Milk Street LONDON SW7 6AW Dear Sirs Translation Brochure I should be grateful if you would send us your brochure and price list about your translation services. We are currently developing our sales literature and web sites and are interested in translating these into five languages apart from English. I look forward to hearing from you. Yours faithfully Andrea Philips Andrea Philips Marketing Manager

 

Sending Information

Lingua Services Galactic Ltd 69 Milk Street, LONDON SW7 6AW, UK Tel: +44 20 123 4567 Fax: +44 20 765 4321 Email: info@linguaservicesgalactic.com Date Ms Andrea Philips Dreamtime Movies Universal Ltd 54 Oxford Road Skagnes SK3 4RG Dear Ms Philips Translation Services & Fees Thank you for your letter of 22 January enquiring about our translation services. Lingua Services Galactic offer a full range of translation services to help you in the development of sales literature and web sites. I have pleasure in enclosing our latest brochures and price list from which you can see that our prices are highly competitive. I look forward to calling you in a few days. Yours sincerely James Brown James T Brown Sales Manager Enc: 3

Price Change Notice

Symphony of Sound 12 Main Street, Arrington, Tennessee, 37014 Tel: (615) 395-8765 November 21st, 20-- Alicia Hathoway 14 Sparks Rd Arrington, Tennessee, 37014 Dear Ms. Hathoway: Forthcoming Price Change Season tickets for this year's symphony are going on sale next month and we wanted you to be among the first to know. As you probably know, rental prices have skyrocketed throughout Tennessee this year. Due to our increase in rent at the Arrington Forum, we are finding it necessary to raise the price of our season tickets from $228 to $275. Single viewing tickets will also be subject to a price increase. We hope that you will consider purchasing season tickets for next year despite this change. The Arrington Symphony has been together for 23 years, and relies on season-ticket holders to fill 25% of the seating at each event. Without your support the Arrington Symphony could be forced into retirement before its 25th anniversary. To purchase tickets for the 20-- season, please visit our website at www.arringtonsymphony.net, or call the ticket agent representative at (615) 395-8750. We look forward to having you in our audience again next year. Yours truly, Colin Fairchild Colin Fairchild Promotional Director

Sample Resume/CV

Thomas Crown Objective Seeking an International Sales Management position in Information Technology where my extensive sales experience will be used to the full Experience 2003-present Intelel Inc. London, UK National Sales Manager Increased sales from £60 million to £100 million. Implemented Internet sales grossing £25 million. Doubled sales per representative from £5 to £10 million. 2001-2003 Teletrona Systems Edinburgh, UK Northern Sales Manager Increased regional sales from £95m to £200m. Suggested new services adding £35m to revenue. Expanded sales team from 30 to 60 representatives. 1999-2000 ESS Holdings Cambridge, UK Senior Sales Representative Increased sales by 300% annually. Closed deals with 100 major new accounts. Won over 25 competitor clients - adding £50 million to revenue. 1996-99 ESS Holdings Cambridge, UK Sales Representative Increased sales by 300% annually. Awarded company's top sales award each year. Developed 'Winning Presentations' training course. Education 1992-96 London University London, UK BA, Business Administration & Information Systems Captain of University Rugby Club 1988-92 St Andrew's School Plymouth, UK 4 GCE 'A' Levels President of school's Drama Society Interests St Andrew's Board of Governors, rugby, drama, chess 17 King's Terrace, Richmond, Surrey, UK Tel: +44 181 123 456 Email: tc@repu.co.un

                                 

Covering Letter for Resume or CV

26 rue Washington 75008 PARIS France tel: +33 1 77 77 77 77 email: rachelking@eflnet.fr Date The Principal Interplay Languages 77 bd Saint Germain 75006 PARIS Dear Madam Director of Studies I am interested in working as Director of Studies for your organisation. I am an EFL language instructor with nearly 10 years' experience to offer you. I enclose my resume as a first step in exploring the possibilities of employment with Interplay Languages. My most recent experience was implementing English Through Drama workshops for use with corporate clients. I was responsible for the overall pedagogical content, including the student coursebook. In addition, I developed the first draft of the teacher's handbook. As Director of Studies with your organisation, I would bring a focus on quality and effectiveness to your syllabus design. Furthermore, I work well with others, and I am experienced in course planning. I would appreciate your keeping this enquiry confidential. I will call you in a few days to arrange an interview at a time convenient to you. Thank you for your consideration. Yours faithfully Rachel King Rachel King

Letter of Reference

A.N.Y. Company Ltd 69 Any Street, Anyville, Anystate Tel: 0123456789 Date To Whom It May Concern: Reference for Mr James Blond James Blond joined the A.N.Y. Company in July 1998. Since then he has proved to be a most reliable and effective member of the sales team. James is professional and efficient in his approach to work and very well-liked by his colleagues and executive clients. He is well-presented and able to work both independently and as part of a team. His contribution to all areas of company activity in which he has been involved have been much appreciated. I believe that James will make a valuable addition to any organization that he may join. We deeply regret his decision to move on and I recommend him without hesitation. I would gladly answer any request for further information. Sincerely, Penny Farthing Penny Farthing Managing Director penny.farthing@a-n-y.com

Resignation Letter

22 Tufton Street London, SW1P 3TL Tel: 020 7593 1760 November 1st, 2007 Josie Waters Fielders Pharmacy 14 Broadway London, SE1 7DG Dear Mrs. Waters, I am writing to provide formal notice of my resignation from Fielders Pharmacy. My last day will be November 14th, 2006. I trust that two weeks is sufficient notice for you to find a replacement for my position. I would be pleased to help train the individual you choose to take my place. Thank you for employing me for the past three years. My experience as clerk, supervisor, and floor manager has been very positive and I'm confident that I will use many of the skills I have learned at Fielders in the future. If you have any concerns, please contact me at my personal email address. All the best, Annie Wright Annie Wright awright@homemail.com

Lay-off Letter

Pino's Pizzaria Viale Silvani 10, 2345 Bologna, Italy Tel:051 520799 November 30th, 20-- Joanne Montague Via Belmeloro 18 40123 Bologna Dear Ms Montague, As you are probably aware, the recent smoking ban has had a profound impact on our business. Our sales have dropped 40 percent in the last six months. Though we do not expect this to be a long-term concern for our business, we don't expect sales to return to normal until the summer when our patio opens for the tourist season. Due to the loss in business we regret to inform you that we are laying-off all of our hosts and hostesses for the winter and spring. With business being so slow our servers can handle the task of greeting and seating customers on their own. You are entitled to two week's severance pay, which will be paid in full on your next paycheck. Please come in for any scheduled shifts next week. Thank you for your hard work and dedication at Pino's Pizzaria. Please apply again for our next summer season. Sincerely, Franco Bellini Franco Bellini Owner pinopizza@italia.com

Letter of Invitation

PJ Party 22 Yew Street, Cambridge, Ontario Tel: 416-223-8900 April 7th, 20-- Dear Valued Customer: Our records show that you have been a customer of PJ Party Inc. since our grand opening last year. We would like to thank you for your business by inviting you to our preferred customer Spring Extravaganza this Saturday. Saturday's sales event is by invitation only. All of our stock, including pajamas and bedding will be marked down from 50-80% off.* Doors open at 9:00 AM sharp. Complimentary coffee and donuts will be served. Public admission will commence at noon. In addition, please accept the enclosed $10 gift certificate to use with your purchase of $75 or more. We look forward to seeing you at PJ's on Saturday. Please bring this invitation with you and present it at the door. Sincerely, Linda Lane Linda Lane Store Manager pjpartyinc@shoponline.com *All sales are final. No exchanges. Enclosure: Gift Certificate #345 (not redeemable for cash)

Payment Request

Sampson's Stationary 30 Silverstone Ave Kamloops, BC V2A 8B1 Tel:250-429-0002 February 21st, 20-- Mr. Ken Davis Hanson's Montessori School 15 Main St. Kamloops, BC V2A 7B5 Our ref: #223 Dear Mr. Davis: Outstanding Invoice Our records show that you have an outstanding balance dating back to January, 200-. Your January invoice was for $445.00 and we have yet to receive this payment. Please find a copy of the invoice enclosed. If this amount has already been paid, please disregard this notice. Otherwise, please forward us the amount owed in full by March 1st, 20--. As our contract indicates, we begin charging 5% interest for any outstanding balances after 30 days. Thank you in advance for your cooperation. We hope to continue doing business with you in the future. Sincerely, Maria McPhee Maria McPhee Accountant Enclosure: Invoice #223

Internal Memo

CHOCOLATE HEAVEN EMPORIUM MEMORANDUM TO: All Staff FROM: Management T.C. DATE: November 9th, 20-- SUBJECT: STAFF CHRISTMAS PARTY It's that time of year again. As you all know, Christmas is our busiest season of the year. Every year it is a struggle for management and supervisors to find the time and energy to organize a staff Christmas party. This year, we have decided to postpone the Christmas party until after our busy season. Party Details Date: Second or third Saturday in January (T.B.A) Theme: Beach Food: Caribbean Special events: Karaoke and belly dancing We apologize that the celebration will have to wait until the new year, but we guarantee that it will be worth the wait. Anyone interested in volunteering to help out with the event is encouraged to call Lucy, our events coordinator. Lucy's cell phone number is 222-3098. Please contact Lucy outside of business hours regarding this matter. Thank you. T.C.

Welcome Email to New Staff Member

To: "Adrienne Moore" <amoore@kcelectronics.com> Cc: All Staff From: "Jackie Morris" <jmorris@kcelectronics.com> Subject: Welcome to our Team! Dear Adrienne, Welcome to our Team! It is a pleasure to welcome you to the staff of KC Electronics. We are excited to have you join our team, and we hope that you will enjoy working with our company. On the first Monday of each month we hold a special staff lunch to welcome any new employees. Please be sure to come next week to meet all of our senior staff and any other new staff members who have joined us this month. Alice Peters will e-mail you with further details. If you have any questions during your training period, please do not hesitate to contact me. You can reach me at my email address or on my office line at 340-2222. Warm regards, Jackie Jackie Morris, Sales Manager jmorris@kcelectronics.com Tel: 340-2222

Business Correspondence Glossary

apologize verb	say "sorry"
approach noun	method or style of doing something
attitude noun	outlook on life
by invitation only	only those who are asked to come will be allowed in
commence verb	start
complimentary adjective	free
concerns noun	problems, issues
confidential adjective	private
conscientious adjective	cares about quality of work
contribution noun	individual effort or support in a group
convenient adjective	suitable, favourable, makes life easy
cooperation noun	the act of working together
coordinator noun	person who organizes something
dedication noun	a lot of effort put into something
dependable adjective	can be trusted
disregard verb	ignore, pay no attention to
do not hesitate phrase	don't wait
dropped verb	fell to a lower amount
effective adjective	produces a positive response
efficient adjective	performs well
enclosed adjective	included inside
encouraged verb	persuaded or inspired
enquire (BrE) inquire (AmE) verb	looking for information
extravaganza noun	exciting and rare event
formal adjective	following set requirements
grateful adjective	thankful
guarantee verb	promise
impact noun	effect
indicates verb	shows
invoice noun	document detailing purchases and money owed
latest adjective	most modern
lay-off verb	take a job away from an employee (when employee is not at fault)
notice noun	document that indicates a change or event
outstanding balance adjective	money still owed
pleasure noun	enjoyment
postpone verb	delay until later
preferred customer	buyer who comes back often
present verb	award something to someone
professional adjective	exhibits suitable behaviour on the job
profound adjective	deep
punctual noun	always on time
reach me verb	find and talk to me
records noun	files that keep track of business matters
regarding verb	being about
regret verb	feel bad
reliable adj	dependable
replacement noun	someone who fills the position of another
representative noun	a person who acts on behalf of another person, company, policy...
resignation noun	the act of leaving a job position
respected adj	considered good and honest
retirement noun	a permanent leave from the workplace (usually due to aging)
senior staff noun	employees who hold high positions or have been working at the same place for a long time
severance noun	money paid to make up for a separation
sharp adverb	exactly (in reference to time)
skyrocketed verb	went up higher very quickly
stock noun	share in ownership
struggle verb	work at with difficulty
sufficient adj	enough
support noun	financial help
T.B.A	To Be Announced
versatile adj	with a variety of skills and abilities
welcome adjective	(happily) permitted to do something

Writing Business Letters

Useful phrases and vocabulary for writing business letters.

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Salutation	Dear Mr. Brown Dear Ms White Dear Sir Dear Madam Dear Sir or Madam Gentlemen
Starting	We are writing  to inform you that ... to confirm ... to request... to enquire about ... I am contacting you for the following reason. I recently read/heard about ..... and would like to know .... Having seen your advertisement in ..., I would like to ... I would be interested in (obtaining / receiving) ... I received your address from ... and would like to ... I am writing to tell you about ...
Referring to previous contact	Thank you for your letter of March 15. Thank you for contacting us. In reply to your request, ... Thank you for your letter regarding ... With reference to our telephone conversation yesterday... Further to our meeting last week ... It was a pleasure meeting you in London last month. I enjoyed having lunch withh you last week in Tokyo. I would just like to confirm the main points we discussed on Tuesday.
Making a request	We would appreciate it if you would ...  I would be grateful if you could ... Could you please send me ... Could you possibly tell us / let us have ... In addition, I would like to receive ... It would be helpful if you could send us ... I am interested in (obtaining / receiving) ... I would appreciate your immediate attention to this matter. Please let me know what action you propose to take.
Offering help	Would you like us to ...? We would be happy to ... We are quite willing to ... Our company would be pleased to ...
Giving good news	We are pleased to announce that ... I am delighted in inform you that .. You will be pleased to learn that ...
Giving bad news	We regret to inform you that ... I'm afraid it would not be possible to ... Unfortunately we cannot / we are unable to ... After careful consideration we have decided (not) to ...
Complaining	I am writing to express my dissatisfaction with ... I am writing to complain about ... Please note that the goods we ordered on ( date ) have not yet arrived. We regret to inform you that our order n° ----- is now considerably overdue. I would like to query the transport charges which seem unusually high.

Writing Business Letters
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Apologizing	We are sorry for the delay in replying to ... I regret any inconvenience caused (by) ... I would like to apologize for the (delay, inconvenience)... Once again, please accept my apologies for ...
Orders	Thank you for your quotation of ... We are pleased to place an order with your company for.. We would like to cancel our order n° ..... Please confirm receipt of our order. I am pleased to acknowledge receipt of your order n° ..... Your order will be processed as quickly as possible. It will take about (two/three) weeks to process your order. We can guarantee you delivery before ...(date) Unfortunately these articles are no longer available /  are out of stock.
Prices	Please send us your price list. You will find enclosed our most recent catalogue and price list. Please note that our prices are subject to change  without notice. We have pleasure in enclosing a detailed quotation. We can make you a firm offer of ...
Referring to payment	Our terms of payment are as follows  ... Our records show that we have not yet received  payment of ... According to our records ... Please send payment as soon as possible. You will receive a credit note for the sum of ...
Enclosing documents	I am enclosing ... Please find enclosed ... You will find enclosed ...
Closing remarks	If we can be of any further assistance, please let us know. If I can help in any way, please do not hesitate to contact me. If you require more information ... For further details ... Thank you for taking this into consideration. Thank you for your help. We hope you are happy with this arrangement. We hope you can settle this matter to our satisfaction.
Referring to future business	We look forward to a successful working relationship in the future. We would be (very) pleased to do business with your company. I would be happy to have an opportunity to work with  your firm.
Referring to future contact	I look forward to seeing you next week. Looking forward to hearing from you, ... Looking forward to receiving your comments, I look forward to meeting you on the (date). I would appreciate a reply at your earliest convenience. An early reply would be appreciated.
Ending business letters	Sincerely,    } Yours sincerely,}  for all customers / clients Sincerely yours,} Yours faithfully,}  in more formal letters     Regards, for those you already know and/or with whom you have a working relationship